How we collect, use, and protect your personal information.
Magna Integrated Services (BIN 1001690057), a sole proprietorship registered in Ontario, provides commercial and residential building services in Durham and York Regions, Ontario. In this policy, "we," "our," and "us" refer to Magna Integrated Services.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies to our commercial messages, Canada's Anti-Spam Legislation (CASL).
We collect only what we need in order to quote and carry out work. That may include:
We do not collect payment card details through this website.
We do not sell, rent, or trade your personal information. Ever.
When you submit a form on this website, you're giving us express consent to contact you about your request by phone, email, or text message. That consent is recorded with the date and time you gave it.
You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent for marketing messages won't stop us from contacting you about work that is already underway.
Every commercial electronic message we send identifies us, includes our contact information, and provides a way to unsubscribe. To stop receiving them:
We action unsubscribe requests within 10 business days, as CASL requires. Message and data rates may apply, and message frequency varies. Transactional messages about a job you've booked — appointment confirmations, arrival times, invoices — are not marketing messages and continue regardless.
We share personal information only where it's necessary, and only with:
Our website and customer records are hosted on servers operated by service providers located in the United States. Your personal information is therefore stored and processed outside Canada, and while it is there it may be accessible to US law enforcement and regulatory authorities under the laws of that country.
By submitting information through this website, you consent to it being transferred and stored on that basis.
Inquiries that don't become jobs are kept for up to two years, in case you come back to us. Records relating to completed work are kept for at least seven years, which is what Canadian tax and business record requirements call for, and longer where a warranty on the work is still running.
Under PIPEDA you have the right to:
Email us and we'll respond within 30 days. There's no charge for a reasonable request.
If you're not satisfied with how we've handled your information or your complaint, you can contact the Office of the Privacy Commissioner of Canada.
This website uses cookies to keep it working properly and to understand, in aggregate, how visitors use it — which pages get read, how people arrive, where they leave. This doesn't identify you personally.
You can block or delete cookies in your browser settings. Some parts of the site may not work correctly if you do.
We use reasonable safeguards to protect personal information against loss, theft, and unauthorised access — access controls, encrypted connections, and reputable providers. No system is completely secure, and we can't guarantee absolute security, but we take it seriously.
This site links to manufacturer and supplier websites. Those sites have their own privacy policies and we're not responsible for how they handle your information.
Our services are directed at property owners and managers, not children. We don't knowingly collect personal information from anyone under 13. If we learn that we have, we'll delete it.
We may update this policy from time to time. Changes are posted on this page with a revised date below. Material changes affecting how we use information you've already given us will be brought to your attention directly.
Questions about this policy, or about information we hold on you, go to our Privacy Officer:
Magna Integrated Services
Sole proprietorship registered in Ontario · BIN 1001690057
Durham Region, Ontario
Phone: (416) 803-4716
Email: [email protected]